Choose Update and wait until it’s completed, and restart Netflix to see if the fix worked. If the Netflix app needs updating, the Update option will appear as soon as you click on the app.Hit the Home button, then go to the App Section to find the Netflix app.Luckily, updating the app is very simple. It’s possible that your Netflix app is out of date and that an incompatibility is making your older version of the app unable to talk to the Netflix servers. Plug it back in and check if your problem has been solved. After all the data and cache has been removed, unplug the Amazon Firestick from your TV and wait 30 seconds.When you’re done clearing the data, move onto Clear cache and select that option as well. Once you’ve selected Clear data, you need to select it again. Navigate to the Netflix app and select the app.Select Applications, then choose Manage Installed Applications. On your Fire TV Stick, press the Home button and then navigate to Settings.By erasing both the data and the cache, you may be able to get things moving again. Your Fire Stick is a capable little micro-computer, but it has limitations and it’s possible that the amount of data that it is storing for Netflix might have glitched something. Still not working? OK, the next step is to clear your application data and your application cache data within the Fire TV Stick. If it lets you, then report the problem with the show you couldn’t watch to Netflix from your Viewing Activity page. Try to watch a different show in Netflix. If you get error 0013 after trying to select a specific program, it may be that that individual show or movie is corrupted or glitched in the system somehow. It will reacquire its network connection and (hopefully) resolve any connection issues. Unplug your Fire TV Stick from the wall outlet, wait 30 seconds, and then plug it back in. Turn it off, then turn it on again – is there any problem that can’t fix? Well, yes, lots of problems, but a simple power cycle does remain the quickest and most obvious way to try to fix a computer problem, and your Fire TV Stick is basically just a small Android computer. If the network is up and running for things other than Netflix, then the issue is not in the network (though it may be in the Fire TV Stick’s specific connection to the network). If the Fire TV Stick is the only device on the network, then try logging in to another streaming channel, or look at the router. See if they can connect and if they have Internet service. For most households, there are usually multiple devices connecting to the WiFi and not solely the Amazon Fire TV Stick. The easiest way to check this is to connect from another device, like a smartphone or a computer. Once you’ve confirmed that the outage is on your end and not on Netflix’s, the first thing to check is the WiFi network that your Amazon Fire TV Stick is connecting to.

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